Justa van Heertum Photography

The terms and conditions are set out below. We value providing personal service and understand what an important purchase your artwork will be. If you have any queries about purchasing or are unsure how the terms and conditions may apply to your order, please don’t hesitate to contact us.

 

Ordering
Artwork by Justa van Heertum is available to purchase from her studio, online, or from any of her exhibitions.

Delivery and shipping within The Netherlands
There are no shipping fees within The Netherlands (Carribean, overseas not included).

Delivery and shipping outside The Netherlands
These differ per country and are calculated afterwards. As soon as you order, you automatically agree to the post-calculated shipping costs. Because the artworks may be packaged in a custom and exclusive way, there are no fixed rates. You will be informed about the costs as soon as you have placed your order.

Timelines
Delivery is usually by PostNL within the Netherlands and UPS, TNT, or DHL, UPS and Fedex for international shipping. Your order is usually dispatched within 14 working days. But it may take up to 3 weeks to arrive at your address. Note that international customs charges are the buyers’ responsibility.

Damage
If you see any damage when your package is being delivered, you can either refuse the shipment as [damaged – return to sender] or you can have the delivery company mark the tracking as [received damaged, subject to further inspection]. Please file the claim immediately! You also must keep all boxes and packing material. When you call you will need the tracking number of your box, a description of the damage, and its value). Take pictures of the damaged package and send them to us via sales@justavanheertum.com with the info of your actions on it.

Additional Surcharge
If you would like to have the artwork within a specific time please contact us for options. A priority surcharge may be applied.

Downloadable products and/or artworks
These downloads are for personal use only. So you can use it as a background for your phone or print them out for yourself in A4 size to frame and decorate your home with. But the designs are not to be resold or used for commercial purposes or advertising.

Commissioning an artwork
On receipt of a commission, you will be provided with a specification, an approximate timescale for delivery, and a price, which will include a price for delivery. Please note that all artworks must be paid for in € (EUR) therefore the price for a commission may change due to fluctuations in exchange rates if you are completing the transaction in another currency. Additional bank costs are for the responsible sender of the payment.

The full payment in advance is required for all commissions which are non-refundable. Work is not started on any artwork before the payment is received. On paying you are entering into a contract with the artist for the provision of artwork, agreeing to the specification provided by Justa van Heertum, and paying the total price quoted at a date to be agreed upon. You are also agreeing to these terms and conditions.

Once the payment is received, a charge may be applicable to change the specification of your artwork. While Justa van Heertum will always try and incorporate the changes required by the customer, they may not always be possible once work on a piece has started.

Company info for International Payments
Justa van Heertum Photography
Chamber of Commerce: 61637327
VAT number: NL001879040B81
Bank: NL79 KNAB 0403 2477 56 (also know as IBAN)
BIC: KNABNL2H (The BIC used to be referred to as the SWIFT code)
The name of the bank is: Knab and the address of the bank is Amsterdam, The Netherlands.

For international transactions KNAB uses an intermediary bank. The name of the intermediary bank is ABN Amro.
BIC: ABNANL2A (The BIC used to be referred to as the SWIFT code)
The name of the bank is ABN Amro and the address of the bank is Amsterdam, The Netherlands.

Returns and cancellations – customized and commissioned items
Under your contract with Justa van Heertum, the supply of goods (your artwork) is made specifically to meet your specifications and therefore your order cannot be canceled after it has been ordered.

In the highly unlikely event, your commission does not match your specification or you believe there may be issues with the quality of the product, we will endeavor to resolve the situation to your satisfaction as quickly as possible. Please contact us to explain your specific queries and agree on a course of action.

Returns and cancellations – non-customized and non-commissioned items
If you wish to return any non-commissioned items purchased from Justa van Heertum they must be returned within 14 days of receipt for a refund. Items must be in their original state. You are responsible for ensuring the item is returned to Justa van Heertum in its original state and without any damage. Delivery charges are not refunded. Justa van Heertum will refund the cost of the item in full, however, please note that if you paid for the item using PayPal or your credit card services, PayPal and your credit card services may charge you for the return of funds, and any charge incurred is not covered by Justa van Heertum.

In the unlikely event, there is an issue with the quality of the product or it is not the product ordered, we will endeavor to resolve the situation to your satisfaction as quickly as possible. Please contact us to explain your specific queries and agree on a course of action.

Privacy Policy
This website does not collect any personal information other than that entered by those purchasing products. Any information provided to purchase a product is solely used for that purpose and is not disclosed to any third party. Credit card details are only retained as required by the processing company to demonstrate approval for the transaction provided by clients. This website uses Google Analytics to record information about site usage. Click here for privacy and cookie information.